Virtual Ticket & Event Help

GENERAL 

You must create an account to purchase virtual tickets & merchandise for this event.

Issue with your merchandise order? Please contact care@themerchcollectiveinc.freshdesk.com with your:

order number (when available)

your first and last name

address (including zip code)

 

For virtual ticket & event questions, please review the below FAQ.
Support is available via the chat button in the bottom right corner or by emailing: tickets@singlemusic.com 

1. WHAT IS THIS?

New Year’s with The Neighbourhood is an exclusive worldwide streaming event featuring The Neighbourhood performing the Deluxe Edition of “Chip Chrome & The Mono-tones” in its entirety.

 

2. WHEN IS THIS?

The main event will premiere on Thursday, December 31 at 12 PM PT / 3 PM ET / 8 PM UK / 11 PM MSK HERE

The show will be available for all ticket purchasers for 72 hours after initial broadcast on the same page you view the exclusive event (until Jan 3 at 11:59PM ET) 

 

3. HOW CAN I WATCH THE MAIN EVENT?

Log in to to the event page using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Casting/Airplay will be available once the show is live (see number 11 below).

4. CAN I BUY TICKETS FOR SOMEONE ELSE? 

If you have purchased more than one ticket, please click the chat button in the bottom right corner or email tickets@singlemusic.com with the following info: 

  • THE NBHD
  • Your Email & Order #
  • The email address to provide access for. 

 

5. WHAT PAYMENT METHODS CAN I USE TO PURCHASE TICKETS?

Visa, Mastercard, AMEX, PayPal

 

6. I CAN'T MAKE THE EVENT, CAN I STILL WATCH THE SHOW?

Yes, the event will be available for all ticket purchasers for 72 hours after initial event. Log in using the email and password created when purchasing tickets.

 

7. WILL THE LIMITED EDITION MERCH BE AVAILABLE AFTER THE SHOW?

The limited-edition show merch will be available for the 72-hour period after the show assuming it is not limited edition. Fulfillment will begin at the at end of January.

 

EARLY BIRD:

Reduced ticket pricing is available during the first week of on-sales.

 

Service Impacts

All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.

 

What do I do if my shipment is delayed in transit?

We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.

DHL - 1 (800) 225-5345

USPS - 1 (800) 275-8777

FedEx - 1 (800) 463-3339

If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
 

 

TROUBLE SHOOTING 

 

8. PROBLEMS WITH THE QUALITY OF LIVE STREAM

Automatic resolution is 1080p, however the user will be automatically (or manually) upgraded or downgraded depending on the strength of their internet connection (ranging from 360p to 1080p). If you are continuing to experience issues, please contact the live help desk here on this page during the show. Should the event endure a mass technical issue, we will address this during the stream.


 
HERE ARE SOME THINGS YOU CAN DO FOR A BETTER VIDEO EXPERIENCE

 - If you aren't already on one, join a stable Wi-Fi connection (rather than cellular data)

- Please try refreshing your browser If you aren't already using Safari, Firefox or Chrome - please try one of those 3

- Even if you have full bars to your router, that doesn't mean your router has a good connection to the internet. If you're wondering about your internet speed, please use Google's free internet speed test.


 
9. PROBLEMS WITH LOGGING IN

We encourage all users to test their log in ahead of the event to solve any issues ahead of time. Virtual ticket support is available: tickets@singlemusic.com


 
10. NO SOUND

If the event appears to be working but you have no sound:

First confirm that the mute button is off in the bottom corner of the player. Please try refreshing your browser
 
- That not it? Here are some troubleshooting articles specific to your computer:
MacOs Audio Help 
Windows 10 Audio Help


 
11. HOW DO I STREAM TO MY TV?

Apple users can cast via AirPlay on IOS & Mac and or chromecast via chrome desktop browser - Instructions

PC & Android via Chromecast with the Chrome browser - Instructions

Alternatively, you may connect directly using an HDMI cable.

 

12. PROBLEMS WITH MERCH ORDERS

Please contact care@themerchcollectiveinc.freshdesk.com with your order reference number & email address

 

COULDN'T FIND WHAT YOU WERE LOOKING FOR?

For merchandise questions, please contact care@themerchcollectiveinc.freshdesk.com with your full name, reference number & email address.

For virtual ticket & event questions contact customer service by clicking the chat button in the bottom right corner or email: tickets@singlemusic.com 

Note: Chat Support is available two hours before, during, and directly after the show